Blood Donor Ambassador -Blood Drive Volunteer

This Summer, the Red Cross is racing to recruit passionate volunteers to support blood drives in your community. Become a volunteer today.

 As a Blood Donor Ambassador, you’ll be a part of helping to save lives when you greet and engage with donors.

Responsibilities

• Support Red Cross staff by being helpful, flexible, and patient
• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow and direct donors to Check-In
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Learn and share the Red Cross story, including the mission, vision, and values
• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix)
• Check Post Donation Info and time
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check that donor has their post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self)
• May be asked to sanitize/disinfect donor areas and beds
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
• Encourage donors to download Donor App, use RapidPass

Time Commitment